Technical Support Operator
Technical Support Operators staff the front lines of our company - namely our 24/7/365 helpdesk. They're responsible for providing our customers with extraordinary customer service and support on a daily basis and ensuring that going above and beyond is just part of the job. In addition to technical prowess, our Technical Support Operators need to posses customer service skills that are way beyond average and also have an attitude and personality that makes them suited to work with people (our customers and their co-workers!) and make those people happy.
Bonus: If our Technical Support Operators know this stuff already, great. If not, they'll learn it in training and on the job:
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cPanel/WHM, Plesk, and Directadmin control panels
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Knowledge of PHP, Python, Perl and/or Ruby on Rails.
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Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.
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Iptables firewalls (CSF, APF, etc.)
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Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
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MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"
Perks:
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Competitive pay
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Flexible scheduling, including up to 20 days of paid time off.
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Frequent catered lunches
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Snacks, water, and coffee
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A variety of other perks , including free web hosting, and more.
Because this position is full time and includes perks, we expect WebServ1ces to be your only hosting-related job.
Request Your Carrer!
So you are looking for a career with a growing company?
You have come to the right place!
Websrvices is a high-end shared, VPS, hybrid, and dedicated web hosting company in Isle of Dogs in London, providing extraordinary customer service and support to its growing customer base.
We're profitable and growing and we're looking for enthusiastic, friendly, and knowledgeable employees to join our expanding team. We recognize that, along with our customers, our team is our most valuable asset.
We're currently seeking applicants for the following openings:
What is it like to work with us?
We require that employees work from our Birmingham office location and all positions are local only at this time. Most positions do have relocation assistance available.
At WebServices, you're going to find a very relaxed, yet highly professional atmosphere where employee growth and development, as well as fun, creativity, and personal growth, is encouraged and rewarded. We want our employees to learn about what interests them and help our hosting company continue to grow and succeed.
WebServices is not a small company, but we operate more like a startup as we feel this provides the best atmosphere for our employees to be productive in. You won't find much red tape, but you will find a team that cares and is committed to seeing WebServices continue to expand and prosper in the highly competitive web hosting industry. The only place to go is up.
At WebServices, personal and professional accountability is extremely important and starts with your work schedule and environment.
What is the hiring process like?
We conduct our hiring process with the goal of finding the best possible person who we think is a mutual fit. In other words, we work to find people who fit with us as well as we fit with them. To help ensure there is mutual fit before a new employee starts, our hiring process is pretty extensive.
Applicants should expect:
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Interviews, including an in-depth skills interview (technical or otherwise job related).
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A short project or task to help us understand your abilities (for some positions).
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A background check and drug test after an offer is made.
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A 90 day trial period.
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For non-support positions, three weeks of working in our customer service department to get a better understanding of our customers, products and services, and culture.
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We will do our best to keep you informed throughout the hiring process. As communication is very important to us, if you have any questions during the process feel free to contact us.
Still not convinced?
You get the opportunity to work with great and very smart people, help our customers, and have a chance to be part of a growing and successful company.
You also get:
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Competitive pay
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Flexible scheduling, including up to 20 days of paid time off.
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Frequent catered lunches
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Filtered water, fresh coffee, teas
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Slushies
A variety of other perks and benefits, including free web hosting, company paid outings, and more.
Because this position is full time and includes (very nice) benefits, we expect WebServices to be your only hosting-related job. Any employment offers are contingent on the passing of a drug and background check.
Statistics
WebServ1ces operate hundreds of servers in three different datacenters and we continue to grow every day!
